Service and maintenance

Transforming visions into reality.

The purchase of a Polytechnik system marks the beginning of our relationship with the customer, not the end. Our numerous long-standing partnerships are a testament to the trust our clients place in our team’s expertise and innovative capabilities.

poly service

Headquarters

Mon-Thu 8 a.m. to 5 p.m.
Friday 8 a.m. to 2 p.m.

Mail polytechnik.at
Tel +43 2672 890 – 199
Fax +43 2672 890 – 13

Weekend hotline
Fri 3 p.m. to Mon 8 a.m.
+43 676 849 104 28

 

Germany

Mon-Fri 8 a.m. to 4 p.m.

Mail polytechnik.at
Tel +49 (0) 7191 911 525 – 30

Oceania

Mon-Fri 8 a.m. to 5 p.m.

Mail polytechnik.co.nz
Tel +64 27 427 3701

Our services

Service

At Polytechnik, we stand by our customers throughout the entire lifecycle of their systems, ensuring peak performance and value retention.

Our extensive domestic and international service network empowers us to deliver fast and efficient customer support. With our global reach, we’re equipped to promptly address enquiries and provide personalised on-site assistance.

Utilising cutting-edge remote maintenance software, we can remotely access control systems as needed, enabling us to monitor individual operational states from a distance and fine-tune customer-specific settings.

Using remote support, we can provide emergency assistance in the following areas:

  • Support in the event of system failures
  • Troubleshooting and resolution
  • Optimisation of plant operation

Our dedicated service team is available to assist you anytime, anywhere during business hours. Our expert specialists are ready to provide support via email or telephone. Additionally, we offer weekend support through our weekend hotline.

→ Weekend hotline

Maintenance & repair

Your benefits include:

  • Customised maintenance plan
  • Damage prevention
  • Reduction and control of repair costs
  • Minimised downtimes
  • Maintaining the value of your system

Routine maintenance and servicing are crucial to avoiding downtime and prolonging the lifespan of your system. We provide tailored and adaptable maintenance contracts, ensuring that your system can not only be operated longer but also more cost-effectively.

With our in-house production capabilities and extensive partner network, maintenance and repairs to our systems can be carried out quickly. Moreover, preventive check-ups can substantially mitigate any repair costs associated with your system.

Spare parts procurement

Our services include:

  • Expert consultation
  • Production of customised spare parts
  • Reliable procurement from trusted manufacturers
  • Logistics support

You can count on our service team for expert guidance on selecting the right spare parts. Whether produced in-house or sourced from reputable manufacturers, quality and long-term availability are our top priorities. We are also happy to handle the logistics for you, ensuring prompt and reliable delivery.

Modernisation & optimisation

Our services include:

  • Analysis and evaluation of the current situation
  • Recommendation of measures to optimise and increase efficiency
  • Recording of operating and status data (e.g., exhaust gas values)
  • Concept development for risk minimisation and operational safety
  • Modernisation through the use of innovative technologies

Maximising resource efficiency is not only crucial for sustainability but also central for the economic success of your plant. We provide the opportunity to modernise and optimise your system to align with efficiency standards.

After conducting a thorough analysis and condition assessment of all components, we will provide you with a foundation for making informed decisions regarding subsequent measures for your system.

Operator training & consulting

Our services include:

  • Training for new staff members
  • Refresher training for your company
  • Advice on converting your operations

Professional operation of the system is essential for economic efficiency and a prolonged service life.

After commissioning, we offer ongoing advice and support, including further training, analysis of optimal operating parameters and guidance on adjusting the operating structures as needed.